Frequently Asked Questions

Velvet offers you an easy selling process!

Here’s how it’s done: 

List an item, listing an item is FREE

• Upload a few great pictures of the item, write a detailed description, set your item’s price
• Listing more than one item helps you sell faster and attract more attention from potential buyers.

Create your profile

• Set up profile and verify your account.
• Adding a detailed profile description and picture helps you build trust.

Wait for buyers.

• Be ready to answer all questions from buyers.
• You’ll be notified about all the purchase steps that buyer has made.

A sale is done!

• Pack your item, a personal touch is always appreciated.
• Meet the buyer or drop off the item at Velvet’s drop off point within 3 days.
• Delivering your item right away keeps your order from being automatically cancelled & refunded.

Delivered! Leave feedback and get your payout!

• As soon as the buyer presses I’m Happy, your payment will automatically become available in your Velvet balance.
• Payouts may take up to 4 business days to appear in your bank account, depending on your bank/transfer method. 
• You can now leave a nice feedback about your buyer and let others know about your experience!

Here’s how to upload an item on Velvet:

1. Select: Sell an item
2. Add 1-20 clear and sharp photos
3. Add a title and give detailed description of your item
4. Input a competitive price for a fast sale
5. List it!

You can upload up to 20 photos of your items to make sure the buyer see its quality. The better the photos are the more chance you will get to make a fast and easy sale!

Here are 6 things to keep in mind when taking photos and adding them to your listing:

1. First pic, full view
   Show the entire item in the first picture. No collages, please.
2. Use your own pics
   Don’t use stock images, pictures you find online or watermarks. They’re copyrighted and may not depict the current condition of the item.
3. Capture the true colours
   Choose pictures taken in natural daylight, over those taken in the lamplight. Also, don’t use flash or filters.
4. Reveal different angles
   Take photos of the item from several angles to make the listing more appealing and complete.
5. Close-up of important features
   Attach close-up photos of important features that aren’t visible in other photos. This may include the item’s logo, care label, stitching and/or similar details.
6. Show the defects
   Show the item’s defects in the pics (if there are any). If you don’t mention them, the buyer might want to cancel the order and return the item.

Want to ensure a quick sale? You will need to add a detailed and thorough description of your item.
This will highly help you get more chances to get it sold

Here are more tips to help you out:

The title

To create a descriptive title, include specific details about the item, e.g., its brand, colour, type or unique features.

Avoid words that don’t specify how this item differs from the rest, e.g.: ‘nice’, ‘pretty’, or ‘good’.

What you should do: New blue Calvin Klein hoodie
What you should not do: Really beautiful top

Detailed description

A description should provide accurate information about the item. It should not omit important details and should help your buyers decide if it’s the right item for them.

A detailed description should include information about:

• Measurements of the item
• Material (e.g., 100% wool)
• Item’s alterations 
• Absence of the brand label or other missing parts 
• Flaws of the item such as marks, stains, spots, holes, tears or rips, scratches, abrasions, fraying, pilling, creases, stretching, washed colour, odours

Please don’t add unrelated brand names or hashtags to the item description. Otherwise, we’ll have to hide or delete such items. Also, if you’ve used a paid feature (Bumps or Wardrobe Spotlight) for such listings, we won’t be able to refund you the cost of it.

Important

Make sure you describe the item’s flaws if any and also show them in your pictures. This will help you avoid the buyer being disappointed with the item and returning it.

Velvet is a place to sell: 

Women’s, men’s and children’s clothing, footwear and accessories
Children’s toys, furniture and childcare equipment
New cosmetics, perfumes and other beauty products
Beauty gadgets 

Tech accessories such as headphones, smartwatches, phone cases and similar items 

Please also kindly check the section,

Importante note:

• Please ensure that all items that you list are clean.
  We recommend washing or disinfecting them in a way suitable to the item’s material.
  Any spots, defects or similar flaws that don’t wash off must be mentioned in the item’s description. Please be aware that if they’re not, we may have to cancel the order.

Please make sure that your listings and items comply with our Guideline rules. Other members may flag a listing of yours that appear not to comply with these rules for Velvet’s review. If your item indeed does not comply, it may be removed or hidden by our team.
You may also be subject to other actions, such as suspension of your account.

Note that the list below is non exhaustive and is to be used as a guide. In case of a doubt kindly refer to what can be sold on Velvet or contact our support: contact@vetlvet.mt

• Counterfeit items (non limited to clothes, stamps, currencies…
• Counterfeit replica, unauthorised copies
• Items that do not comply with applicable laws
• Any kind of data (bank, mailing lists, personal information)
• Event tickets, cinema tickets, gift cards, discount cards, coupons, vouchers, subscriptions, football, transport service, event or show tickets…
• Drugs or any illegal substances regulated or not. Drug paraphernalia, tobacco products such as cigarettes, cigars, pipes, e-cigarettes, vapes, or other vaporizing instruments and accessories. We have a zero tolerance policy for any drugs, drug paraphernalia, tobacco or smoking accessories and will take immediate action on any item in this category found on Velvet.
• Tobacco and its derivatives: All tobacco products and accessories, including ashtrays & collectables, herbal tobacco, nicotine-free cigarettes or tobacco-free cigarettes, E-cigarettes & associated products, pipes, regular cigarette papers

• Medicines or any medical products, Prescription products, medications, professional medical supplies, vitamins, food supplements.
• Items that promote or display violence, discrimination, hatred, crime.
• Adult only material and nudity such as magazines and stationery supplies for adults, notebooks, diaries and calendars. Also, sexually explicit items such as sex toys and fetish related items.
• Alcohol
• Any edible items, food and drinks, baby food and infant formulas, candies and similar products.
• Animals and wildlife products, fur and its products. Also, items containing products from reptile skin, shells or ivory. Only sheared sheep wool, cashmere and mohair products are allowed. Accessories, clothes for animals
• Advertisements
• Drop-shipped items (designer, luxury, electronic or cosmetic items, stock images, customer photos and/or supplier photos, items produced at large scale and bought to order from catalogues or other marketplaces)
• Armed Forces, police or other emergency services official uniforms, badges, accessories or any other type of object. International humanitarian aid emblems and names individually or within the clothing.
• Nazi, fascist, uniforms and accessories
• Offensive Materials: Not limited to any items promoting, supporting or celebrating hatred, violence, racial, sexual and/or religious intolerance or organisations with such views.
• Stolen properties or items or properties or items with no or removed serial numbers: Any items taken without the authorisation from private individuals, companies or governments
• Hazardous materials
• Plants and seeds, plant pests and other material
• Any services, professional or personal services such as for example financial or marketing advice, building or labour services
• Recalled items
• Autographed items (or similar items)
• Real estate or any immovable properties.
• Softwares of any kind
• Credit cards (active and inactive bank credit, debit and pre-paid cards)
• Any firearms, weapon, military items, regardless of their functionality, construction date or of their being collectibles. The term ‘firearm’ indicates all the parts constituting a firearm, a sporting gun, all types of collectible, vintage, antique and signalling guns.
  Paintball guns, BB guns, Pneumatic spearguns, airsoft guns, replicas, All blade weapons, knives and sharp instruments. This includes but is not limited to: kitchen knives, fishing and scuba knives, blackjacks, clubs, brass knuckles, switchblades and swords of all kind, kits for the construction of firearms, ammunitions.
• Worn underwear (e.g. panties, thongs, G-strings, boxer shorts, briefs, bodies worn as undergarment and underwear sets which include worn underwear bottoms). 

Note 1: For hygiene reasons, only new underwear can be sold – you must clearly show the tags in your item’s pictures. 

Note 2: Worn bras, bathing suits and tights can be sold as long as they are properly washed and the description clearly states that the item has been worn.

• Used towels, sheets, pillowcases, duvet covers and bedding sets
• Sanitary pads such as tampons, menstrual cups and similar items.
• Used tongue, eyebrow, nose, lip and intimate piercing jewellery.
• Contact lenses, contact lens solution and cases.
• Perfumes & cosmetics: That have already been used or that are not in their original sealed packaging. Not limited to decanters, testers, perfumes and cosmetics replicas, used perfumes and cosmetics, homemade perfumes and cosmetics (nail polish remover, shaving razors, hair colouring products),  makeup, creams, lotions, and hair-care products
• Kitchen utensils and appliances, knives, pans, pots, coffee machines and similar items or appliances for food making, food storage items.
• Electronics: Mobile phones and related tech accessories, speakers, headphones and headsets, digital audio players and related products, games consoles, controllers and related accessories, computers, laptops, tablets, E-readers and related accessories, smartwatches and fitness watches or fitness trackers, cosmetic electronics such as hair stylers, clippers and trimmers, home & lifestyle electronics such as lighting, virtual assistants and appliances, televisions, DVD players and related product, battery banks, chargers and hard drives